Amanda Stevens CSP is a renowned thought leader in the power of the customer experience. In this session, she’ll lift the lid on the strategies and techniques she’s implemented to create a referral-based speaking business that’s growing exponentially.
With a diverse background in research, marketing, advertising and consumer psychology, Amanda Stevens has advised some of the world's leading brands on how to grow their market share and build customer advocacy. Today, she's one of the most is one of the most popular female speakers in Australia, charming her audiences with a unique combination of social commentary, current examples, master storytelling and razor sharp humour.
Amanda is the author of five books, including her recently-released Turning Customers into Advocates – a manifesto for how businesses of all sizes can create raving fans and long-term market share growth.
A former Young Businesswoman of the Year and Young Australian of the Year (NSW), in 2003 Amanda was awarded the prestigious Centenary Medal by the Governor General for Business Innovation.
She's a regular media commentator and is the host of Retail Renegades on Business Blueprint TV.