The entertainment industry are masters at capturing and keeping the attention of their audience. This month’s PSA-WA meeting will reveal the little-known techniques used by movie producers and stage performers to engage their audience and create memorable experiences. It will give you a ‘recipe for success’ with a metaphorical stage performance as a formula to help you create and deliver memorable, enjoyable and effective presentations.
David Koutsoukis CSP has been a professional speaker for 15 years and is a Past National President of PSA. He has presented in 10 countries across 4 continents and is renowned for his dynamic and engaging presentations.
Tony Eades is a Brand Strategist and Digital Marketing Expert passionate about digital marketing and personal/business branding. As an MC, keynote speaker and a member of PSA, Tony regularly hosts corporate events from 70 to 7000 attendees running workshops on Branding, Inbound Marketing and Marketing Automation (HubSpot).
Customer (Audience) Experience: the six senses of service (speaking) with Graham Harvey, CSP
Running a successful speaking business is no different to any other. It’s about delivering value and a memorable experience for our customers. In the speaking world, our customers are our audience; and they, just like all other customers, can only experience what we deliver via their six senses. This session will explore how you can engage all of your audiences' six senses when you next present.
Graham Harvey CSP is a Professional Speaker, Service Designer, Business Coach and bestselling author of Seducing the Vigilante Customer: 101 winning strategies to attract and retain happy customers and healthy profits.
Graham is recognised as one of Australasia’s foremost thought leaders on Service Design, Customer Experience and Relationship Marketing. He is currently WA State President of PSA.
His personal mission is to “challenge, inspire and empower businesses to design and deliver standout customer experiences and create cultures of service excellence.”